Device Not Detected: Troubleshooting USB Connections
If your computer or the companion app doesn’t detect your device, start with the basics: try a different USB cable and a different port,…
Forgot Your PIN? What to Do Next
If you enter the wrong PIN too many times, your device wipes itself as a security measure — this is expected behavior, not a…
Why Your Recovery Phrase Should Never Touch the Internet
Your recovery phrase is a complete backup of every key your wallet can ever generate. Anyone who has it can move your funds, with…
PIN vs Passphrase: Understanding the 25th Word
Your device PIN protects against someone picking up the physical device and using it without your knowledge — enough failed attempts wipes the device.…
Hardware Wallet vs Software Wallet vs Exchange: What’s the Difference?
Keeping crypto on an exchange means trusting that exchange to keep custody of your keys and stay solvent — convenient, but you don’t actually…
Choosing Between the Vault S1, Vault Mini, and Vault Pro X
The Vault S1 is a solid everyday choice: a monochrome screen, USB-C connectivity, and the same secure element and on-device confirmation as the rest…
Connecting Your Boxvini Device for the First Time
Use the USB-C cable included with your device to connect it to a computer, or a compatible cable for a phone. Your device screen…
Installing the Boxvini Companion App
The Boxvini companion app is available for Windows, macOS, Linux, and, depending on your device model, iOS and Android. Always install it from an…
Where Is My Order? Shipping and Tracking
Orders ship in discreet, tamper-evident packaging within 1-2 business days of being placed. A tracking number is emailed to you as soon as your…
Return and Warranty Policy Explained
Unopened, unregistered devices can be returned within 30 days of delivery. Once a device has been initialized with a recovery phrase, it’s excluded from…